Concentrix Philippines, a global leader in customer experience (CX) solutions and technology and the largest private employer in the Philippines, has been certified as a Great Place to Work® by the renowned authority on workplace culture that publishes the “Fortune 100 Best Companies to Work For” list.
Based on the certification results, an impressive 80% of Concentrix Philippines staff agree that the company is a great place to work, as measured by an extensive survey that evaluates trust in leaders, job satisfaction, and camaraderie among colleagues. Additionally, 90% of staff reported feeling physically safe at Concentrix and believed they were treated fairly, regardless of their status, gender, or beliefs.
“We are incredibly proud of this honor, as it reflects our unwavering commitment to our staff and our culture of putting them at the forefront of everything we do. We value their feedback and continuously strive to enhance their experience and meet their diverse needs,” said Amit Jagga, SVP and Country Leader of Concentrix Philippines. “As an organization that shapes the future of customer experience and fosters career growth, we aim to create an environment that our people can be proud of and that is recognized globally and within our industry. The Great Place to Work® certification is a validation of our efforts, and we are grateful for our 100,000-strong team here in the Philippines.”
In addition to competitive compensation and benefits, Concentrix Philippines has implemented comprehensive programs to support the mental health and well-being of its staff. This includes 24/7 free mental health support and a flexible benefits program called “FlexBen” that allows staff to customize their benefits according to their individual needs. Concentrix Philippines also upholds diversity, equity, and inclusion practices through its “EveryONE Concentrix” umbrella program, which includes support for persons with disabilities and other marginalized sectors, as well as CSR initiatives like “Concentrix Cares” and “Adopt-A-Community,” and environmental conservation efforts under “One Earth, One Concentrix.”
The positive impact of Concentrix’s people-centered culture as a Great Place to Work® is evident through testimonials from staff at various stages of their careers. One long-time employee with 15 years of experience shared, “My experience here has been exceptional since day one. I appreciate how Concentrix prioritizes the well-being of its staff and listens to their feedback, taking action to address any concerns.” Another staff member mentioned, “I can personally attest to how Concentrix supports career advancement. I was promoted to lead my own team after just 1.5 years with the company.” Even newly hired staff expressed confidence in their choice, saying, “Knowing that Concentrix Philippines is certified as a Great Place to Work reassures me that I made the right decision in joining them. I am excited about the opportunities ahead.”
Concentrix Philippines employs over 100,000 staff across 50 sites in 20 cities nationwide. The company has also been recognized as both Best Company and Best Employer by the Information and Communication Technology (ICT) Awards for two consecutive years, and is the only CX company to receive the United Nations Women Empowerment Principles (WEP) Asia-Pacific recognition for its commitment to diversity, equity, and inclusion. Concentrix Philippines has also received “Highly Commended” recognition for Excellence in Employee Experience from the global Gartner Communication Awards 2022, and has consistently been honored as one of the Philippines’ and Asia’s Best Employer Brands. Additionally, it has achieved Top Employer Hall of Fame status from the Philippine Economic Zone Authority (PEZA).
